1.1. Ausmora Astrotech IT L.L.C ("Company", "we", "us", or "our") takes the privacy of your information very seriously. This policy explains how and for what purposes we collect, use, and store your information via Ausmora (the "Site") and any associated mobile applications or services in relation to the Site (the "App").

Please read this privacy policy carefully. By using the Site and any services we offer, you are agreeing to be bound by this policy in respect of the information collected about you.

1.2. If you have any queries about this policy, please contact us at [email protected], call us at +971 – 55 304 7496, or visit us at https://www.ausmora.com.

2.1. We will collect the following information from you:

• Contact details such as your email address and telephone number;
• Personal details for consultations, such as your name, date of birth, time and place of birth, gender, and specific queries related to Vastu, astrology, or rituals & puja bookings;
• Profile photo, when you choose to upload one via your camera or photo gallery;
• Payment information, including billing details and transaction history;
• Device information, including device ID, IP address, and location data (if enabled for service personalisation);
• Usage details, including consultation sessions, booking timestamps, and service preferences.

2.2. Although it is not compulsory to provide all of this information, if you choose not to provide mandatory details (such as contact or payment information), we may not be able to register your account, process your bookings, or provide you with the full range of services offered through the Site.

2.3. Users are responsible for maintaining the confidentiality of their account credentials, including passwords and login information. Company shall never ask for your password via email or phone. Users must notify Company immediately if they suspect unauthorized use of their account.

2.4. Service is not intended for use by children under the age of 16 without parental or guardian consent. We do not knowingly collect personal information from children under 16 without such consent.

3.1. We will use the information collected from you in order to:

• Administer and manage your account with us;
• Process your consultations, bookings, payments, and applications;
• Provide personalized Vastu, astrology, and rituals & puja services;
• Track your service usage to ensure smooth operation and follow-up;
• Provide important updates and booking reminders;
• Improve the performance, safety, and reliability of our services;
• Share information with service providers (astrologers, experts) for delivery;
• Comply with legal obligations;
• Send information about new features or promotions (with consent).

3.2. You can request not to receive promotional communications by following the unsubscribe instructions in any marketing emails or by contacting us directly.

4.1. Certain services available on this Site may be offered in conjunction with our trusted business partners, such as payment gateway providers, analytics tools, or third-party consultants. These third parties may collect information about you in accordance with their own privacy policies.

4.2. In order for these services to be provided, we may need to share some necessary details about you. You will be informed at the point where such information is collected.

4.3. We may disclose aggregate statistics about visitors to the Site (such as consultation counts and usage trends) in order to describe our services to prospective partners. These statistics will not contain any personally identifiable information.

4.4. We may pass your information to carefully selected partners to send you information of interest, but only if you have explicitly given permission.

4.5. Other than as set out above, we will not disclose any personal information without your permission unless required to do so by law.

5.1. Log files / IP addresses: When you access the Site, our servers automatically record certain information, including your IP address, device ID, and location data (if enabled).

5.2. This information is used to help us administer the Site, ensure secure operation, prevent fraud, and collect aggregated demographic and technical information.

5.3. We may use automated systems to analyze your usage patterns to improve our services and detect fraud.

6.1. When you visit the Site, we may store certain information (commonly known as a "cookie") on your device. Cookies help you get the best experience from our services. We use cookies for Necessary session management, Performance, Functionality, and Internet-based advertising (if applicable).

6.2. Many browsers automatically accept cookies, but you can adjust your settings to refuse them. Please note that certain parts of the Site rely on cookies to operate correctly.

7.1. The Ausmora mobile application requests the following device permissions. Each permission is requested only when you initiate a relevant action and can be revoked at any time via your device settings.

7.2. No permission is used for tracking, advertising, or any purpose beyond what is described above.